Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please return products in all the original packaging with your order details, with ‘RETURN’ clearly marked on the outer box. The customer is responsible for return delivery charges and we recommend you return items via insured, registered or recorded delivery. It is essential you provide us with evidence of having sent the products back to us. We require a copy of the proof of postage receipt to receive a refund/replacement. Our customer services team aims to process refunds within 3 working days from receiving a copy of the proof of postage receipt. 

To start a return, you can contact us at info@thebridalbeautyfestival.com. You will need to post your return to us. Refunds are made back to the original payment method as per your order and can take up to 7 days from our receipt of your goods.

You can always contact us for any return question at info@thebridalbeautyfestival.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.